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Sibling Discounts: A Dilemma for Small Schools

Introduction The following letter from the director of admission presents the experiences of a small day school grappling with the effects of implementing sibling discounts. This case study provides valuable insights into the financial challenges around discounting. In this letter to me, it is about sibling discounts. The Letter: We’re a small day school, under 300 students, and no endowed financial aid. About four years ago, our board decided to implement a sibling discount, without much thought or administrative input. This was intended as a way to say “thanks” to current families and to try to reduce attrition. However, over the next few years, the board discovered that the sibling discount had little impact on attrition, and the average annual gift didn’t increase. Since tuition doesn’t cover the full educational cost per student, siblings were essentially receiving an even better “silent” scholarship than other students. Some parents, even those eligible for the discounts, criticized the board for this costly decision and chose not to take the discount. Additionally, because our financial aid is not endowed, the sibling discounts were essentially coming out of teachers’ pockets. The board eventually phased out the sibling discount, but we’ll continue to feel the effects until the last sibling benefiting from it leaves. In short, this was not a wise decision for a school like ours. We found it much better to price tuition fairly based on the best available information, spend wisely to demonstrate financial responsibility, increase teacher pay for jobs well done, offer a quality educational product, and educate families about the process. Most families respect this approach and don’t focus on the absence of discounts. That’s our story—hopefully, it provides you with some food for thought. The Dilemma of Sibling Discounts Sibling discounts, while appearing to be a gesture of goodwill towards families, often come with unintended consequences that can affect a school’s financial health and the quality of its educational offerings. In the case outlined in the letter, the school faced significant challenges after implementing sibling discounts. Financial Strain on Schools One of the most significant dilemmas for small schools when offering sibling discounts is the financial strain it imposes. As the letter notes, tuition rarely covers the full cost of education per student. By offering a sibling discount, schools essentially reduce their revenue further, leaving them with fewer resources to cover operational costs. In the case of the school in the letter, these discounts were likened to “silent scholarships,” with siblings receiving more financial aid than the typical student. This financial gap was felt acutely because the school’s financial aid was not endowed, meaning the funds had to come from existing operational budgets, potentially even impacting teachers’ salaries. Impact on Attrition and Enrollment The initial intent behind implementing a sibling discount was to reduce attrition, keeping more families with multiple children enrolled in the school. However, the school discovered that the discount had little to no impact on reducing attrition. This raises a key question: Does offering sibling discounts really influence family decisions to stay at a school? For many families, the quality of education, community environment, and overall experience are far more critical factors than the financial relief of a discount. Thus, while well-intended, sibling discounts may not serve as the retention tool they are often believed to be. Perceived Value and Equity Interestingly, even some families eligible for the sibling discount chose not to accept it. This suggests a potential issue with the perceived value and equity of such a program. While the discount was meant to ease the financial burden, some families may have seen it as an unfair advantage or questioned its necessity. Then there is the question of giving away resources that could be used to better serve the program. Others may have felt that accepting the discount would undermine their commitment to supporting the school fully. Sustainability and Fairness For schools without substantial financial aid endowments, sibling discounts may simply not be sustainable in the long run. As the school in the letter discovered, the lack of a financial cushion meant that the discounts were a burden rather than a benefit. Moreover, fairness becomes an issue—if all families are already receiving some form of financial aid through below-cost tuition, adding a sibling discount compounds the financial gap. Schools must consider whether offering additional discounts is truly feasible and whether it aligns with their long-term financial sustainability. A Better Alternative The solution the school eventually arrived at was to phase out sibling discounts and focus instead on pricing tuition fairly, increasing teacher pay, and offering a high-quality educational product. By educating families about the true cost of education and demonstrating financial responsibility, the school found that most families were willing to accept the absence of sibling discounts. This approach not only stabilized the school’s financial situation but also allowed them to prioritize what mattered most: delivering an excellent education and fairly compensating their staff. Conclusion The experience of this small day school illustrates the complexities and potential pitfalls of offering sibling discounts. While such discounts can seem like a kind gesture to families, they often strain a school’s finances, offer little impact on attrition, and may not align with long-term sustainability goals. Schools must carefully weigh the costs and benefits of sibling discounts and consider whether other strategies—such as fair tuition pricing, offering a program that is valuable, targeted financial aid, and transparent communication with families—might better serve their community and mission.

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Enhancing Student Enrollment Success Through Data Analysis

In the realm of enrollment management, data analysis plays a pivotal role in improving student recruitment, retention, and overall success. By leveraging data effectively, enrollment managers can gain valuable insights into enrollment trends, identify areas for improvement, and tailor strategies to attract and retain students successfully. 1. Identifying Enrollment Trends: Data analysis allows enrollment managers to track enrollment patterns and identify demographic trends. For example, by examining year-over-year application numbers, an institution might notice a decline in applications from a particular region. This insight can prompt targeted outreach efforts in that area, such as hosting information sessions or increasing digital marketing campaigns. 2. Understanding Student Preferences: By analyzing data on student preferences, interests, and behaviors, enrollment managers can tailor messaging, outreach, and support services. For instance, if data shows that prospective students are particularly interested in STEM programs, the institution can highlight its STEM facilities, faculty, and successful alumni in marketing materials and during campus tours. 3. Evaluating Recruitment Initiatives: Data analysis enables enrollment managers to evaluate the effectiveness of recruitment initiatives. For example, an institution might track the conversion rates of students who attended a particular open house event compared to those who did not. If the conversion rate is significantly higher for attendees, the institution might invest more in such events and improve them based on feedback. 4. Personalizing Communication: Enrollment managers can use data to personalize communication with prospective students. By segmenting data based on factors like geographic location, academic interests, and extracurricular activities, personalized emails and outreach efforts can be developed. For example, a student interested in the arts might receive information about the school’s arts programs, faculty, and related student clubs. Process for Collecting and Analyzing Data: Data Collection: Data Storage and Management: Data Analysis: Actionable Insights: In conclusion, data analysis is a powerful tool that can significantly enhance student enrollment success in enrollment management. By using data to inform recruitment strategies, evaluate effectiveness, and personalize engagement, enrollment managers can attract and retain a diverse and vibrant student body that aligns with the institution’s goals, values, and mission.

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Are Your Student Interviews Monotonous?

If you’ve ever felt that your student interviews are becoming monotonous, it’s time for a paradigm shift. Instead of labeling students as uninteresting, we should ask ourselves: “What could I have done differently?” Our job is to create an environment where every student can showcase their unique qualities and potential. After all, isn’t bringing out the best in children what we claim to do at our school? A Personal Journey with Clay Interviews When I first introduced clay into my interviews, I was amazed at the results. I purchased bars of clay that weren’t too rigid and gave them to students with simple instructions. Initially, I would move away from the interview table to my desk about 5 feet away, giving the students space to create. Over time, I realized that students could talk and work simultaneously while I sat at my desk, creating a natural, relaxed atmosphere. A bonus was that some of the projects were outstanding and many revealed fascinating aspects of the students’ personalities. One student crafted a lightbulb that, when flipped upside down, transformed into an elephant. The lightbulb represented her strength in coming up with ideas and the elephant represented her strong memory.. This clever design spoke volumes about her creativity.. Another memorable moment was when a student created a guitar. As we began discussing her outreach work and working with people, she unconsciously reshaped the guitar into a dove, symbolizing her commitment to peace and community service. These moments of creativity provided insights that traditional question-and-answer sessions could never match. Interestingly, the clay didn’t just engage the students – it also revealed dynamics within families. I noticed that parents sometimes couldn’t resist playing with the clay themselves. In one particularly telling instance, a parent began unconsciously reshaping their child’s project during our conversation. This small action may have spoken volumes about family dynamics and parental involvement. Contrary to my colleague’s skepticism, the clay technique worked wonderfully even with post-graduate boys. It seemed to break down barriers and allow for more open, genuine conversations. The tactile nature of the clay appeared to put students at ease, making the interview feel less formal and more collaborative. Other Ideas to Enhance Your Interviews While the clay technique can be a powerful tool, here are some additional ideas to make your interviews more engaging: The Personal Object Story: Ask students to bring an object that’s meaningful to them and share its story.Or have them think of a person object and share its story. Two Truths and a Lie: Play this classic icebreaker game to get students talking about themselves in a fun way. Hypothetical Scenarios: Present ethical dilemmas or hypothetical situations to gauge problem-solving skills and values. Reverse Roles: Allow the student to ask you questions about the school for part of the interview. Ask them to make the questions hard; they seem to like that you too want to be challenged. Visual Prompts: Use images or photographs as conversation starters. The Time Capsule Question: Ask what they would put in a time capsule to represent their generation. Collaborative Problem-Solving: Present a puzzle or brain teaser to solve together.This is one of my favorite tools.   Conclusion Remember, the key to an interesting interview lies in our approach as interviewers. By implementing creative techniques like the clay method and maintaining a genuine curiosity about each student, we can transform potentially “boring” interviews into engaging, insightful conversations. This not only makes our job more enjoyable but also allows us to better fulfill our role in identifying and nurturing the full potential of each applicant. As admission professionals, let’s challenge ourselves to make every interview an opportunity for discovery – both for the student and for ourselves. After all, in the right environment, every student has an interesting story to tell. It’s our job to create that environment and listen carefully to those stories, whether they’re expressed through words, clay sculptures, or unexpected moments of creativity.

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Optimizing Enrollment: Key Factors in Predicting Your School’s Yield on Acceptances

Predicting your yield on acceptances can be a daunting task, especially for someone new to the admissions office. The yield on acceptances is determined by the number of students who enroll after being accepted, divided by the total number of offers or acceptances sent out during the admissions cycle. For example, if you sent out 100 acceptances and 70 students matriculated, the yield on acceptances would be 70%—70 divided by 100 equals 0.70, which, when converted to a percentage, equals 70%. To navigate the complexities of yield prediction and enhance your strategy, consider the following key factors, each examined over multiple years—preferably four or five. Fewer years may be considered if recent events, such as the COVID-19 pandemic, have significantly impacted the admissions process. 1. Overall Number Start by calculating your overall yield percentage: total number of enrolled students divided by the total number of acceptances. This provides a baseline from which other variables can be analyzed. 2. Gender Breakdown It is common to have a varying yield based on gender. For example, one gender may consistently have a higher yield rate than the other, leading to different outcomes each year. Understanding these trends can help in predicting and balancing future admissions. 3. By Each Division If your institution has multiple divisions—such as preschool, elementary, middle, or high school—it’s crucial to analyze yield data separately for each division. Different divisions may exhibit unique trends and require distinct strategies to optimize yield. 4. By Grade Level When dealing with limited spaces, particularly in lower grades, predicting yield by grade level becomes vital. Over-enrolling by even a few students in grades like kindergarten could negatively impact the class dynamics or, in the case of preschool, trigger legal requirements such as hiring additional teachers. 5. By Rating If you use consistent matrices to evaluate students, rating can be one of the most significant predictors of yield. Students who rate higher on your evaluation criteria may have a lower likelihood of enrolling, particularly, when the acquisition of students is highly competitive for your school. 6. Aided vs. Non-Aided Students More often than not, students receiving financial aid yield at a higher rate than full-pay students. It’s important to separate these two segments to better understand their impact on overall yield and to tailor your strategies accordingly. 7. Other Special Segments Beyond gender, there are other segments worth tracking, such as students of color, athletes by gender, geographic areas, legacies, international candidates, siblings, religious affiliation or top picks. These segments can offer deeper insights into yield trends and help in refining your approach. 8. Special Programs or Interests Students with specific interests—such as basketball players, debaters, or vocalists—may yield higher based on the strength of your programs in those areas. Tracking these groups can help identify opportunities to bolster enrollment or understand weaknesses within your program. 9. School Affiliation Strong affiliations with particular feeder schools can also influence yield. Tracking students from these schools provides data on your brand’s strength or weakness within those institutions and may inform your outreach and engagement strategies. 10. Offer Timing The timing of your offers can significantly impact yield, especially if you are competing with schools that have a stronger brand or larger reach. The availability of spaces at the top branded schools gets filled, which may move your school up the pecking order. Conclusion By systematically analyzing these factors, you can improve your ability to predict yield and develop more effective admission strategies. Each of these elements contributes to a deeper understanding of the variables that impact yield, enabling you to make data-driven decisions that align with your school’s enrollment goals.

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Empowering Word of Mouth Marketing for Your Private School

Word of mouth marketing is often hailed as one of the most powerful tools in any school’s enrollment management strategy. The authenticity and trust that come with a personal recommendation are unmatched by even the most polished advertisements. However, the key question is: Are you leveraging word of mouth effectively for your private school? Are you building the number of disciples for your school. Here’s how to harness the full potential of this invaluable resource. 1. Identify Your Target Audience To craft an effective word of mouth marketing strategy, start by identifying the families you want to target. Specifically, consider the full-pay families who are vital to your school’s revenue stream. Understanding where these families live, what interests they have, and what drives their decision-making is crucial. Begin by researching the current full-pay families at your school and expand that knowledge to similar demographics in your surrounding area. The more precise your understanding, the better you can tailor your efforts and support your team of disciples.. 2. Speak Their Language What language do your current families use when discussing your school? It’s essential to listen and learn from these conversations. Avoid using educational jargon that might alienate or confuse prospective parents. Instead, mirror the language and expressions your current families use. This approach not only makes your school seem more relatable but also ensures that your messaging resonates with the very people you’re trying to reach. 3. Activate a Word of Mouth Campaign A successful word of mouth campaign starts with your current parents. Encourage them to share their positive experiences with prospective families. This can be done subtly through events, newsletters, and personal conversations. The goal is to turn your current parents into enthusiastic advocates who will naturally promote your school within their social circles. Some schools may want to offer discounts for referrals. To me this is a last resort; you may even lose the authenticity that you get from this group. Be careful. 4. Build Euphoria Among Current Families Creating a sense of excitement and euphoria among your current families is a powerful way to fuel word of mouth marketing. Remember, parents don’t directly experience your school’s educational offerings—their children do. Therefore, focus on what makes the parents proud, happy, and engaged. Whether it’s showcasing student achievements, offering unique parent experiences, or simply providing exceptional customer service, find ways to keep your current families excited about being part of your school community. 5. Ask for Their Help Don’t be afraid to directly ask your current families for their help in spreading the word. Hopefully, during their application process, you built a relationship with them and they want to help you. Often, parents are more than willing to assist but may not know how. A simple request can go a long way in mobilizing your base to promote your school to friends, family, and colleagues. 6. Provide Them with the Right Tools Empower your parents with the tools they need to effectively market your school. This could be as simple as providing them with talking points, sharing impactful stories, giving them promotional materials to distribute and of course encourage them to share what they are most euphoric about. By equipping them with the right resources, you make it easier for them to become active participants in your word of mouth marketing efforts. 7. Explain the Benefits to Them Finally, it’s essential to communicate to parents why their involvement in marketing the school is important and how it benefits them. Whether it’s the pride of being part of a community or the tangible benefits that come from a thriving school environment, make sure they understand what’s in it for them. When parents see the value in promoting the school, they’re more likely to do so with enthusiasm and dedication. But don’t forget, nothing tops the facts – an excellent program – to share with others will win the day. Conclusion Word of mouth marketing is more than just a buzzword; it’s a strategic tool that, when used effectively, can significantly impact your school’s enrollment numbers. By targeting the right families, speaking their language, and actively engaging your current community, you can turn your parents into your most powerful marketing asset. Remember, every satisfied parent is a potential ambassador—equip them with the right tools and watch your word of mouth marketing efforts flourish.

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