Recruitment

Empowering Faculty and Staff: Enhancing Effective Recruitment

Recruitment isn’t just about getting applications—it’s about building connections, leveraging expertise, and fostering collaboration. At the heart of this process are the faculty and staff. By empowering them and involving them in the Admissions Team, you can elevate your recruitment strategy and attract and yield more students. Let’s explore how. The Power of Teamwork and Collaboration Leveraging Diverse Expertise Faculty members are the experts on your academic programs, curriculum, and learning environment. When you collaborate with them, you tap into this rich well of knowledge. This collaboration allows admissions professionals to effectively communicate the school’s strengths to prospective students. Real-Life Scenario: Imagine a prospective student interested in science. A faculty member can share insights about the latest lab projects, research opportunities, and success stories, painting a vivid picture that goes beyond the standard brochure. Building Authentic Connections Faculty members often have strong, ongoing relationships with current students. They understand their needs, aspirations, and challenges. Involving faculty in recruitment helps build genuine connections with prospective students, increasing the likelihood of enrollment. Real-Life Scenario: A prospective student hears directly from a faculty member about how the school supported a student’s transition and growth. This authentic connection can be the deciding factor for many families. Enhancing Student Success Faculty play pivotal roles in student success beyond recruitment. When they help identify students who align with the institution’s values and strengths, it leads to higher retention rates and overall student success. Real-Life Scenario: A faculty member identifies a student who is a perfect fit for the school’s values and programs. This student not only enrolls but thrives, thanks to the targeted support and alignment with the school’s environment. Strategies to Empower Your Team Establish Open Communication Channels Encourage regular and transparent communication between admissions professionals and faculty. Create an environment where all team members can freely share ideas, insights, and concerns. Real-Life Tip: Host monthly meetings where faculty and admissions staff can discuss strategies, share feedback, and brainstorm solutions. Admittedly, I wasn’t good at this, but I had some great moments. Provide Professional Development Opportunities Offer training and workshops to faculty members, equipping them with the skills to effectively contribute to the recruitment process. This could include storytelling, public speaking, and effective student engagement techniques. Real-Life Tip: Organize a workshop on “Crafting Compelling Student Narratives” to help faculty share impactful stories during recruitment events.  I used “What Great Salespeople Do” by Michael Bosworth and Ben Zoldan with my admission team, but I had a few key administrators who needed it badly.  Hard to be a consultant at your own school. Recognize and Value Contributions Celebrate faculty members who actively participate in recruitment efforts. Recognize their achievements, share success stories, and acknowledge their impact on attracting and retaining talented students. Real-Life Tip: Feature a “Faculty Spotlight” in an admission newsletter, highlighting their contributions to recruitment and student success. Foster Collaboration Encourage cross-departmental collaboration by organizing joint meetings, brainstorming sessions, and collaborative initiatives. Diverse perspectives can lead to innovative recruitment strategies. Real-Life Tip: Host a bi-annual “Recruitment Innovation Day” where faculty from different departments come together to develop new recruitment ideas. Going the Extra Mile Host Guest Lectures or Workshops Faculty members can organize guest lectures or workshops for prospective students. This showcases their expertise and gives a glimpse into the academic rigor of the school. Real-Life Tip: A history teacher hosts a workshop on “The Untold Stories of Ancient Civilizations,” attracting history buffs and showcasing the school’s engaging approach to learning. Write Testimonials or Articles Encourage faculty to write testimonials or articles highlighting unique aspects of the school. Share these on the website, social media, or in recruitment materials. Real-Life Tip: A math teacher writes an article on “How Our Math Curriculum Prepares Students for STEM Careers,” providing valuable insights to prospective families. Attend Fairs and Events Invite faculty to represent the school at fairs and recruitment events. Their presence lends credibility and allows for in-depth conversations about academic programs and faculty expertise. This idea can be particularly hot when you are adding a new program or building  in which the faculty is a part of. Real-Life Tip: A science teacher brings engaging demonstrations to a recruitment fair, drawing in prospective students and parents with interactive activities. Engage in Personal Outreach Faculty members can reach out personally to prospective students interested in their academic department. This personalized approach establishes a connection and piques curiosity. Real-Life Tip: A science teacher sends photos of telescope and microscope views to prospective students, asking them to guess which is which, sparking engagement and interest. Participate in Scholarship Selection Involve faculty in selecting recipients for academic or subject-specific scholarships. Their expertise helps identify deserving candidates who show potential in their fields. Real-Life Tip: An English teacher serves on the scholarship committee, ensuring students with exceptional writing talents are recognized and supported. Engage in Community Outreach Faculty can give presentations or workshops at local schools or events, enhancing the school’s reputation and connecting with potential applicants early on. Real-Life Tip: A music teacher hosts a workshop at a local middle school, inspiring young musicians and introducing them to the school’s vibrant music program. Empowering faculty and staff in the recruitment process significantly boosts an institution’s ability to attract talented students. By leveraging their expertise, fostering collaboration, and involving them in the Admissions Team, schools can create a comprehensive and compelling recruitment strategy. Effective teamwork and collaboration strengthen the school’s reputation, engage prospective students authentically, and contribute to the overall success of both the institution and its students. So, roll up your sleeves, get your faculty involved, and watch your recruitment efforts soar!

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Is Your Brand Worth the Cost?

What do these four brands have in common—Disney, Fed Ex, Volvo, and Starbucks? The brand is the outcome the consumer can expect from paying your tuition rates. With Disney, the consumer can expect fun, and with Fed Ex, fast delivery. Volvo offers a high level of safety, and Starbucks delivers an excellent social experience with a great cup of coffee. Each offers something that the consumer wants and is worth the cost, and they have the data to prove it. Do you have the evidence to prove that your brand is worth the cost? After you put in the college list and try to sell small class sizes, what are you going to use to convince the families that you are worth the cost? We have to collect our data. In his book Good to Great, Jim Collins talks about gathering evidence to demonstrate your greatness. He states, “Collect evidence as if you were a trial attorney working to prove your case.” To get you thinking about putting together the evidence that proves your brand is worth the cost, I offer you 11 ideas to help you collect it. 1. testimonials and reverse testimonials 2. surveys from graduates 3. data on graduates’ success 4. qualitative parent and student surveys 5. qualitative faculty surveys 6. programs offered and delivered outcomes to students 7. teacher qualifications beyond their degrees—authors, special projects, fellowships 8. college placement lists: while your list may not be convincing on its own, it can supplement your evidence. 9. third-party recognition in educational journals, magazines, newspaper articles, or by industry professionals 10. a specific educational program that other institutions want to replicate 11. data from your quality control evaluations, which gives you other feedback about your program’s excellence. Where is your evidence? Is it part of your school’s marketing plan? Now is the time to collect and present this evidence so that you can be more attractive to full-pay families.

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11 Tips to Start Advancing Yield-on-Acceptance Strategies

What is a yield-on-acceptance strategy? A yield strategy is the combination of touch points schools use to best matriculate more full-pay families out of the admission funnel. It’s an intentional approach. When trying to recruit families, schools should pay careful attention to the families’ needs or reasons for seeking a new school. Using this customer-centric approach will enable you to better connect with families and offer them the right educational solutions. Here are 11 tips to strengthen your yield plan: A Plan?– If it is a written document, think through your process of yielding full-pay families. Sit with a team of people and start brainstorming, then develop it. The items below will help. Understand the target population. Among the full-pay families, there are different lifestyles and biases. When you understand the needs of the urban full-pay family versus the rural full-pay family, you can tweak their experiences when you are able. Allies to execute the plan. You will need a myriad of people to help you. They comprise group A of selected employees—administrators, faculty, and staff. Group B includes your disciples, people who have experienced your program–alumni, current and former parents, and current and former students. Group C refers to referring parties—secondary placement professionals, educational consultants, daycare providers, clubs, and organizations that might influence families. You employ different strategies to get each of these groups to help you in the yield process. Set appropriate expectations and responsibilities for each segment. What recruiting tools are you offering to your team of helpers? You need to know your brand message so that everyone else among your allies understands it, too. Arm them with the key brand message and the differentiators that match their needs. As a leader of marketing or recruiting, are you clear on what these are? First Contact–the first official contact or touchpoint with the school, outside of the one-directional engagement with your website, can be. It can be a phone call to your school to receive an inquiry packet, a visit to an open house, or an off-campus event. Are these touchpoints staying on message? Execute quality experiences with a purpose. Ask yourself, “What value should parents and students get from each event?” Write it down. Let’s say you add a student panel as part of your event. What will the panel convey to your visitors about your educational solution related to their particular needs? Your student panel, for example, might need to answer these questions in the minds of the customer: “Do the students seem engaged in their education? Do they appear to be students with whom I would want my child to share time and experiences? Will my child be able to find friends among these students? Use this customer-centric purpose for each touchpoint. Individual Contacts: You should be aware of the various types of school employees that you can introduce to the students or parents. Are these people ready to partner with you: coaches, learning specialists, grade-level teachers, Model United Nations advisors, arts faculty, subject teachers, etc.? Later, the conversations with these folks can make or break your yield. Are these people articulating your brand besides the conversations about their area of expertise? Student and Parent Ambassadors: Adding your disciples into the mix will help you along the way and may tip the scales with the right conversations. They can also tear down what you have created. So, know their stories and biases, and then let them work for you. Revisit Days–This event may be key in your process and needs special attention. What information, during your process, have you collected about what current parents are thinking? What is it about your program that is a key selling point, but families may still need to be reminded of its differentiation? Objections: Knowing the objections to coming to your school is an essential part of the yield process. Objections can come in different shapes or forms. Examples are: your school is in the opposite direction from the parent’s workplace; you don’t offer marine biology; you are a single-sex program and the parents don’t want their boy and girl in two different schools; or you don’t have an after-school program that stays open past 5:00 p.m. You need to acknowledge the objection, even if you can’t solve it. Then, you want to focus them on the huge value that they will get from your educational program that is worth moving the objection out of the equation. Statistical Analysis: Review the data on who takes part in which activities or experiences. This could give you some useful information on what is working and what is not. Are these events the ones that are attracting full-pay families? Please always track your full-pay applications; there are very few schools in which full-pay families aren’t making up most of the enrolled group. These ideas should help you develop a more focused yield program. If you have questions, please let me know in the comment section.

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