Marketing

Four Marketing Techniques: Are They in Your Toolbox?

Blog, Brand, CRM_Database, Customer-centric, Data Driven, Enrollment Manaagement, Marketing, Segmentation, Worth the Cost / Claude

During over 30 years of learning about marketing, I’ve run across a lot of techniques. I still use them in various ways to create success in enrollment management. As enrollment management professionals, it’s essential to employ strategies that not only showcase your school’s strengths but also foster meaningful connections with prospective families. This article explores four marketing techniques that can help you develop a deeper understanding of your prospects and build lasting relationships. 1. Problem-Based Marketing Problem-based marketing focuses on identifying and addressing the specific challenges that your target audience faces. For K-12 private schools, this approach involves: Conducting surveys and focus groups with current parents and students to identify common pain points in education Creating content that addresses these challenges and positions your school as the solution Developing targeted campaigns that speak directly to parents’ concerns, such as academic rigor, personalized attention, college preparation, and most importantly transformations expected. Example: If parents in your area are concerned about large class sizes in public schools, create a campaign highlighting your school’s small class sizes and personalized attention. Don’t assume they know the extent in which the smaller size will be valuable. Spell it out for them. 2. Image Marketing Image marketing is all about crafting and maintaining a strong, positive perception of your school in the minds of prospective families. Key strategies include: Developing a consistent brand identity across all marketing materials Showcasing your school’s unique culture, values, and achievements Utilizing high-quality visuals and storytelling to create an emotional connection with prospects Respond to negative images in a positive way, i.e. Use your stakeholders to counter the negative. Example: Create a video series featuring student success stories, highlighting how your school’s unique programs have contributed to their growth and achievements. 3. Segmentation Marketing Segmentation marketing involves dividing your prospect pool into distinct groups based on specific characteristics, allowing for more targeted and personalized outreach. Consider segmenting by: Grade level (elementary, middle, high school) Academic interests (STEM, arts, athletics) Geographic location Family values or priorities Example: Develop separate email campaigns for families interested in your STEM program versus those more focused on arts and humanities, highlighting relevant faculty, facilities, and student achievements in each area. 4. Database Marketing Database marketing leverages the power of data to create highly personalized marketing efforts. This technique involves: Maintaining a comprehensive database of prospect information Tracking interactions and engagement with your school Using data analytics to identify trends and tailor your marketing efforts Example: Use your database to identify which families have attended multiple open houses but haven’t applied, then create a personalized follow-up campaign addressing potential concerns or questions they may have. Implementing These Techniques To effectively use these marketing techniques, consider the following steps: Assess your current marketing efforts: Evaluate which techniques you’re already using and identify areas for improvement. Set clear goals: Determine what you want to achieve with your marketing efforts, such as increasing applications, improving yield rates, or attracting students from specific demographics. Develop a comprehensive strategy: Create a marketing plan that integrates all four techniques, ensuring they work together cohesively. Invest in the right tools: Implement a robust Customer Relationship Management (CRM) system to support your database marketing efforts and track the effectiveness of your campaigns. Train your team: Ensure that all staff members involved in enrollment management understand these techniques and how to apply them effectively. Continuously refine your approach: Regularly analyze the results of your marketing efforts and adjust your strategies based on what works best for your school and target audience. By incorporating these four marketing techniques into your enrollment management strategy, you’ll be better equipped to understand your prospects, build meaningful relationships, and ultimately attract the right students to your K-12 private school. Remember, the key to success lies in consistently delivering value and maintaining open lines of communication with prospective families throughout their decision-making journey.

Four Marketing Techniques: Are They in Your Toolbox? Read More »

Keeping Enrollment Strong: The Key Systems Every School Needs to Manage

Blog, Brand, Competition, Customer-centric, Data Driven, Differentiation, Enrollment Management, Leadership, Marketing / Claude

Enrollment management is a way schools make sure they have the right number of students who are a good fit for their mission and values. It’s like running a well-oiled machine where all the parts need to work together to keep things running smoothly. Just like your body has different systems that keep you healthy, a school has different systems that keep its enrollment healthy. The Basics of Enrollment Management At its core, enrollment management is about getting and keeping the right students and families in your school. It’s not just about filling seats; it’s about making sure those seats are filled with students who will thrive in your school’s environment and parents who will support your school’s mission and efforts.. The Different Parts of Enrollment Management To keep enrollment healthy, schools need to manage several key parts: Marketing and Operations: This is how the school gets its name out there and attracts new families. Research: Schools need to study trends and gather information to make smart decisions about how to attract and keep students. Student and Parent Composition: This is about who the students and parents are and making sure they align with the school’s mission and values. Consumer Experience: This is all about how families feel when they interact with the school, from their first visit to when they’re students. A good experience makes them more likely to stay and tell others about the school. Leadership: The decisions made by the school’s leaders play a big role in whether enrollment is successful or not. Image Pool and Disciples: Current students, parents, and alumni who promote the school to others. They’re like ambassadors for the school. Competition: Other schools are also trying to attract students, so understanding what they’re doing is important. Motivation: Understanding why families choose your school over others. Environment: These are things outside the school’s control, like the economy or population changes, that can affect enrollment. Levels of Control Schools have different levels of control over these parts: Mostly Controllable: Schools have a lot of control over things like marketing, research, and the overall experience they offer to families. By managing these well, schools can improve their enrollment. Influenceable: Some things, like competition and motivation, can be influenced by the school but are also affected by outside factors. Schools can work to improve these areas, but they don’t have full control. Mostly Uncontrollable: Some factors, like the environment, are mostly out of the school’s control. Schools need to be aware of these factors and adjust their strategies accordingly. Why It Matters Understanding and managing these different parts helps schools maintain a healthy and sustainable enrollment. It allows them to be proactive in solving problems before they become too big, ensuring that the school continues to attract and keep students who are a good fit. In conclusion, just like your body needs different systems to work together to stay healthy, schools need these different parts of enrollment management to work together to keep their enrollment strong. By paying attention to these parts, schools can make sure they have the right students and families to achieve their mission and succeed in the long run.

Keeping Enrollment Strong: The Key Systems Every School Needs to Manage Read More »

The Enrollment Nightmare: How to Turn Your School Around When Everything Seems Lost

Blog, Communications, Customer-centric, Data Driven, Marketing, Selling / Claude

You’ve just landed a great job, in your mind, as the head of school at a private school. The excitement is palpable. But as you settle in, you realize you’ve stepped into a nightmare. The school’s finances are in shambles, enrollment is down, and everyone’s pointing fingers. Sound familiar? Let’s dive into this mess, shall we? Your school is charging a whopping $40,000 in tuition, putting you at the top of the competitor list. But here’s the kicker: you’re only bringing in an average of $28,000 per student. That’s a $12,000 gap per head! And with 175 students instead of your capacity of 190, you’re hemorrhaging money faster than a leaky faucet. Now, you might be tempted to blame the weak economy or promise that things will magically get better. But let’s face it: that’s just wishful thinking. The real question is: can your school survive by selling its educational program? Or are you secretly hoping for a miracle $200 million donation to fall from the sky? Here’s the brutal truth: hope is supportive, but it is not a strategy. You need action, and you need it now. So, what’s the game plan? Let’s break it down: Show me the money: Before you do anything else, you need to convince the board or alumni to cough up some cash. This isn’t just about keeping the lights on; it’s about jumpstarting real change. Get inside your customers’ heads: What do your current families love about the school? What makes them cringe? And most importantly, do they feel they’re getting their money’s worth? Remember, at $40,000 a pop, expectations are sky-high. Separate the wheat from the chaff: Identify what’s truly valuable to your customers and what’s just fluff. If you’re not delivering enough value, it’s time to make some changes. Crack the code: Why are new full-pay families choosing your school? And why are others walking away? This insight is gold. Rally the troops: Your faculty needs to understand the gravity of the situation. Get them on board with a solid plan. Speak the same language: Train your faculty to describe your program consistently. A unified message is a powerful one. Overhaul your marketing: Based on your findings, create a customer-centric experience that showcases the value they’re willing to pay for. Remember, enrollment management isn’t just about filling seats. It’s about creating an irresistible offer that families can’t refuse. It’s about understanding your market, delivering real value, and communicating that value effectively. So, are you ready to turn this ship around? Or are you going to keep rearranging deck chairs on the Titanic? The choice is yours. But remember: in the world of enrollment management, there’s no room for complacency. It’s time to roll up your sleeves and get to work.

The Enrollment Nightmare: How to Turn Your School Around When Everything Seems Lost Read More »

Surveying Your Marketing Segments: Get Started Now!

Blog, CRM_Database, Customer-centric, Data Driven, Marketing, Uncategorized, Values / Claude

Have you ever felt like you’re shooting in the dark when it comes to marketing your school? I know I have. But here’s the thing: you don’t need a massive budget or a crisis to start gathering valuable data. Let me share with you some strategies I’ve developed over the years that have helped me fine-tune our enrollment efforts without breaking the bank. The Five Groups You Can’t Afford to Ignore In my experience, there are five key groups that hold the secrets to your school’s marketing success. Let’s dive into each one: 1. Current and Past Consumers: Your Hidden Goldmine These folks have been through your halls, experienced your curriculum, and interacted with your faculty. Their perceptions? Pure gold. Here’s what I do: Create a simple survey focusing on three critical areas: faculty quality, student body, and curriculum. Add the big question, “How likely are you going to recommend us to others?” Gauge their willingness to help in the recruitment process. (You’d be surprised how many are eager to help!) Remember, their words can make or break your reputation. Use them wisely. 2. School Employees: Your Frontline Ambassadors Your employees spend more time at the school than anyone else. They see the good, the bad, and the areas ripe for improvement. My approach: Avoid direct questions about faculty and programs. It’s too close to home. Instead, focus on informal conversations. I often spend my lunch hours just listening and observing. Why? Because what they say about the school can be incredibly powerful – for better or worse. 3. The Observers: Your External Validators These are the organizations and vendors who interact with your school regularly. Feeder schools are a perfect example. My secret weapon: I call my largest feeder schools after their students visit us. It allows me to make quick adjustments and shows them I care about their students’ experiences. This simple act builds strong relationships and keeps you in the loop. 4. The Competition: Your Benchmark Understanding your competitors is crucial. But how do you do it without crossing ethical lines? My tactics: Ask visiting students about their experiences at other schools. Listen carefully to parents who are willing to share information. Analyze competitor acceptances to understand their patterns for offering admission. It’s all about careful listening and observation. 5. The Ones That Got Away: Your Reality Check This group includes those who didn’t accept your offer or didn’t return. They’re your early warning system for potential weaknesses. What I do: Provide written surveys for both groups. Ask not-accepting full-pay families to compare aspects of our program with their chosen school. Their feedback can be a wake-up call or a reassurance that you’re on the right track. The Continuous Feedback Loop Don’t wait for big moments to gather data. I’m constantly collecting information: At the inquiry point: “How did you hear about us?” During open houses: Quick surveys As part of the application process: Embedded feedback forms Start small, but start now. You’ll quickly see the value and naturally expand your efforts.

Surveying Your Marketing Segments: Get Started Now! Read More »

Why Traditional Marketing Fails in K-12 Private Schools: A Call to Rethink Enrollment Strategies

Administrators, Blog, Communications, Customer-centric, Enrollment Manaagement, Marketing, School-centric / Claude

In the ever-evolving landscape of private K-12 education, enrollment management professionals are increasingly tasked with ensuring not just the sustainability, but the growth of their institutions. Yet, despite implementing traditional marketing strategies—focused on the four P’s: price, product, place, and promotion—many schools find themselves struggling to reach and resonate with prospective families. The challenges go beyond just promoting the school’s offerings; they delve into the very culture and operational dynamics of the institution itself. The Misalignment of Traditional Marketing in Schools At the heart of this issue is a fundamental misalignment between traditional marketing principles and the operational realities of educational institutions. Traditional marketing suggests that price, product, place, and promotion should be carefully managed and aligned to meet customer needs. However, in many schools, these elements are often the responsibility of different individuals or groups, leading to a fragmented approach: Price is typically set by the head of the school, the board, and the business manager. Product (or educational service) is developed by the head, division heads, and faculty. Place is overseen by the head and the board. Promotion involves a wider array of stakeholders, including the head, director of admission, director of marketing and communications, faculty, students, and parents. This compartmentalization can result in a lack of coherence in the school’s overall marketing strategy, with promotional efforts disconnected from the actual needs and experiences of the customer—prospective families. The Problem with Mission Statements A school’s mission is often a double-edged sword in the context of marketing. People use this term “mission” and it can be a barrier to align with market realities. People confuse the idea of how you do things with why you do what you do, the latter being the true mission for most schools. Furthermore, many schools are reluctant to measure their success in achieving their mission, preferring subjective assessments over hard data. This reluctance to engage in measurable outcomes hinders the ability to make data-driven decisions that could better align the school’s offerings with the expectations of prospective families. Faculty Autonomy and the Customer Experience Another significant challenge lies in the autonomy of the faculty. While autonomy is crucial for fostering innovation and maintaining educational standards, it can also create a disconnect between the school and its customers. In many private schools, a significant portion of the customer base—wealthy families—may find themselves at odds with faculty members who subconsciously resent the socioeconomic differences between them. This can manifest in subtle ways, such as setting high academic expectations as a means of asserting authority, not learning. Of course at your school this probably doesn’t happen. Marketing, which inherently requires listening to and addressing customer needs, may be seen as a threat to this autonomy, leading to resistance from faculty members. The Need for a Trained Sales Force Promotion and recruitment efforts in schools are only as effective as the individuals carrying them out. Unfortunately, many schools do not invest in training their faculty, parents, or even admission staff to act as a cohesive sales force. The lack of formal training for faculty participating in open houses or parent volunteers can result in missed opportunities to effectively communicate the school’s value proposition to prospective families. In the corporate world, no successful company would send its sales team to meet customers without adequate training. Schools must adopt a similar approach if they hope to succeed in a competitive market. Rethinking Marketing in Schools To overcome these challenges, enrollment management professionals must advocate for a shift in how marketing is approached within their schools. This involves: Fostering Collaboration: The head of the school must encourage cooperation between the admission office, faculty, development, and communications and marketing. Marketing and recruitment cannot be an isolated activity; it requires input and alignment from all stakeholders involved in the school’s operations. Integrating Market Research: Ongoing marketing research should be a key component of the school’s budget. The insights gained from this research must be applied not only to promotional materials but also to program development, ensuring that the school’s offerings meet the evolving needs of its customers. Training and Empowering Faculty: Faculty should be treated as valuable partners in the marketing process. This means consulting them on admission and recruitment matters, showing them how they can contribute to marketing efforts, and providing them with the training needed to effectively engage with prospective families. Focusing on Customer Needs: Ultimately, the primary role of marketing is to stay in touch with those you seek to serve. For schools, this means listening to the concerns of parents—who prioritize good teachers, great teaching, and safety—and ensuring that these priorities are at the forefront of the school’s messaging and operations. Conclusion Traditional marketing strategies, when applied to the unique environment of K-12 private schools, often fall short because they fail to address the specific needs and dynamics of these institutions. Enrollment management professionals must lead the charge in rethinking how marketing is integrated into the school’s culture, ensuring that it is not just about promotion, but about aligning the entire school community with the needs and expectations of prospective families. Only through a coordinated, strategic approach can schools hope to thrive in today’s competitive educational arena.

Why Traditional Marketing Fails in K-12 Private Schools: A Call to Rethink Enrollment Strategies Read More »

The Viewbook Dilemma: Why Your Expensive Marketing Tool Misses the Mark

Advertising, Blog, Brand, Marketing, Publications / Claude

Picture this: You’ve just invested in a glossy viewbook for your independent school. It’s beautiful, filled with stunning photos and clever copywriting. But here’s the kicker—it’s not bringing in the full-pay families you need. Why? Because your viewbook might be suffering from a case of misalignment. Let’s dive into the heart of the matter and explore how to choose a vendor who truly understands your needs. The Viewbook Vendor Challenge When you hire a vendor to create your viewbook, you’re looking for artists, designers, and wordsmiths. But here’s the catch: you also need enrollment specialists who understand the unique needs of full-pay families. Without this crucial expertise, you might end up with a viewbook that’s visually stunning but fails to move the needle on enrollment. Understanding the Full-Pay Family Remember, full-pay families are a different breed. They’re not hoping to find an accessible private school—they know they can afford one. What they’re looking for is value and solutions to their educational challenges. The best viewbooks speak directly to these families, showcasing how your school solves their specific problems or needs. The Data Collection Conundrum When gathering information for the viewbook, it’s crucial to include the voices of full-pay families. Without their input, you risk creating a viewbook that misses the mark for your target audience. Collecting information from mostly non-full-pay people – employees, students or parents increases the chances of you missing the mark. Beyond the Awards While industry awards, such as CASE, can be a nice feather in a vendor’s cap, they shouldn’t be the primary goal. The real measure of success is how well the viewbook resonates with full-pay families and drives enrollment. Avoiding Common Pitfalls Many viewbooks fall into traps like generic photography, misguided messaging, lack of ROI focus, and absence of differentiation. The right vendor will help you navigate these challenges. Choosing the Right Vendor: A Roadmap to Success So, how do you select a vendor who can create a viewbook that speaks to full-pay families? Here are some key strategies: Look for Enrollment Expertise: Seek vendors who have a track record of creating viewbooks that drive enrollment, particularly among full-pay families. Ask for case studies and results. Be specific on your target group. Check Their Research Process: The right vendor will have a robust process for gathering insights from your target audience. They should be eager to talk to your full-pay families and understand their needs. Do they ask for a list or a full-pay family list? Assess Their Understanding of ROI: Full-pay families are making a significant investment. Your vendor should know how to communicate the value and long-term benefits of your school. Can they get you to tell them the value to the full-pay families not just to the faculty? Evaluate Their Differentiation Strategy: Can they articulate what makes your school unique? Do they have a process for identifying and highlighting your school’s unique selling points? Review Their Problem-Solving Approach: The best vendors will focus on how your school solves educational challenges. They should be asking about the problems your full-pay families are trying to solve. Examine Their Portfolio: Look beyond the aesthetics. Does their work demonstrate an understanding of different target audiences? Are the messages tailored to specific groups? Ask About Their Measurement Strategy: How do they define success? It should be more than just creating a beautiful book that the head of school says yes to —it should be about driving enrollment. The Bottom Line Your viewbook isn’t just a pretty brochure—it’s a critical tool in your enrollment strategy. By choosing the right vendor, you can create a viewbook that not only looks great but also speaks directly to full-pay families, showcasing the unique value your school offers. So, before you sign off on that next viewbook project, ask yourself: Is this vendor equipped to create a book that will win over full-pay families?

The Viewbook Dilemma: Why Your Expensive Marketing Tool Misses the Mark Read More »

The 5 Marketing Objectives Every Private School Needs (But Most Ignore)

Blog, Customer-centric, Data Driven, Enrollment Management, Leadership, Marketing / Claude

Picture this: You’re sitting in a room full of private school enrollment management professionals, members of a consortium you’ve just join. It’s focused is on recruiting students. You ask, “Who has a solid marketing plan?” Crickets. Tumbleweeds. The uncomfortable shifting of bodies in chairs. Sounds familiar? It should. Because I’ve seen it happen. Twice. The Marketing Plan Paradox Here’s a head-scratcher for you: How can a group of schools, some collaborating for over a decade, operate without a marketing plan? It’s like trying to sail a ship without a map or compass. You might move, but you’re not going anywhere specific. But here’s the kicker: It’s not just the old-timers. Even new consortiums are guilty of this marketing malpractice. They’re out there targeting cities, burning through resources, all without a clear plan. Madness, right? The 5 Objectives That Will Revolutionize Your Enrollment Game But fear not, dear educator. I’m about to hand you the keys to the kingdom. Five simple objectives that will transform your marketing from a shot in the dark to a laser-guided missile. Ready? Let’s dive in. 1. Solve the Right Problem Pop quiz: Why would a parent pay for something they can get for free? The answer isn’t in your fancy brochures or state-of-the-art facilities. It’s in the problem you’re solving. Parents come to you because something’s missing. Your job? Figure out what that is. Is it logistical (How do I choose?), programmatic (Does this school offer what my child needs?), transformational (Will my child grow?), or personal (Can we manage the commute?). Identify the problem, and you’re halfway to solving it. 2. Showcase Your Expertise Here’s a truth bomb: Parents don’t want a school. They want experts who can guide their child’s future. So, stop selling and start educating. Offer free advice. Share insights. Become the go-to source for all things education. Remember: People don’t buy from schools. They buy from experts. 3. Prove You Can Deliver Your mission statement looks great on the wall. But can you back it up? Parents want evidence. They need to believe you can transform their child’s life. So show them. Use stories, data, testimonials. Make your success so tangible they can taste it. 4. Justify Your Price Tag Let’s face it: private school education isn’t cheap. And parents are weighing more than just dollars. They’re investing time, effort, and emotional energy. Your job? Make it a no-brainer. The benefits you offer should so wildly outweigh the costs that saying “no” becomes unthinkable. 5. Build an Army of Advocates Here’s where the magic happens. Turn satisfied parents into raving fans. Convert alumni into ambassadors. Make educational consultants your biggest cheerleaders. Why? Because word-of-mouth isn’t just powerful. It’s nuclear. When others sing your praises, your enrollment practically manages itself. The Bottom Line Creating a marketing plan isn’t just about filling seats. It’s about creating a narrative so compelling, so irresistible, that families can’t help but want to be part of your story. So, stop fumbling in the dark. Grab these five objectives and let them guide you. Because in the high-stakes world of private education, you can’t afford to leave your marketing to chance. Remember: A school without a marketing plan is like a classroom without a teacher. It might look the part, but nothing meaningful is happening inside.

The 5 Marketing Objectives Every Private School Needs (But Most Ignore) Read More »

The Secret Sauce: Differentiation That Speaks to Your Ideal Families

Blog, Customer-centric, Differentiation, Enrollment Manaagement, Marketing / Claude

You’re at an ice cream shop. There are 31 flavors, but they all taste the same. Boring, right? That’s what happens when schools try to differentiate without understanding their customers. But what if your school could be that one irresistible flavor that families can’t stop talking about? That’s the power of relevant differentiation. So, what exactly is differentiation? It’s not just being different; it’s being meaningfully different in a way that matters to your ideal families. It’s about standing out in a sea of sameness by addressing the specific needs and desires of your target audience. Why should you care? Because in the crowded world of K-12 private education, being “just another good school” isn’t enough. You need to be the school that families can’t imagine living without. Let’s dive into how you can create this game-changing differentiation: Uncover the “Why” Behind the Search: Don’t just ask families what they want; dig deeper to understand why they’re looking in the first place. Example: Instead of offering generic “small classes,” create a personalized learning program that adapts to each student’s pace and learning style. Address the underlying desire for individualized attention and growth. Turn Your Leadership Team into Detectives: Your team isn’t just there to make decisions; they’re your secret weapon in understanding your community. Example: Have each leadership team member “adopt” a few families. Regular check-ins and casual conversations can uncover invaluable insights about what really matters to your families. Make Your Differentiation a Living, Breathing Thing: Your differentiation isn’t a tagline; it’s a promise that should infuse every aspect of your school. Example: If your differentiation is “fostering global citizens,” don’t just offer language classes. Create international partnerships, integrate global issues into every subject, and make cultural competence a cornerstone of your curriculum. Speak Their Language, Not Yours: Your differentiation should be expressed in terms that resonate with families, not educational jargon. Example: Instead of touting your “inquiry-based STEM curriculum,” talk about how students become confident problem-solvers ready to tackle real-world challenges. Make it Tangible: Don’t just tell families about your differentiation; let them experience it. Example: If your differentiation is “nurturing creative thinkers,” host a “Day in the Life” event where prospective families engage in the same creative problem-solving activities your students do daily. But here’s the kicker: True differentiation isn’t about being unique for the sake of being unique. It’s about being uniquely valuable to the families you serve. Remember, in the world of K-12 private schools, you’re not just competing with other schools. You’re competing with every other option families have for their children’s future from summer camps to a home on the Vineyard. Your differentiation needs to make choosing your school a no-brainer. Differentiation isn’t just a marketing strategy; it’s the heart of your school’s identity. It’s about moving from “Why should families choose us?” to “How could families possibly choose anyone else?” So, heads of schools, are you ready to stop blending in and start standing out? Your ideal families are out there, searching for exactly what you offer. The question is: Are you ready to show them why you’re the perfect fit? Remember, in the competitive world of private education, it’s not about being all things to all people. It’s about being everything to the right people. And that’s exactly what relevant differentiation helps you achieve. Are you ready to become the irresistible flavor in the educational ice cream shop? Your ideal families are waiting to take a taste. It’s time to serve up something they can’t resist.

The Secret Sauce: Differentiation That Speaks to Your Ideal Families Read More »

Can you increase enrollment on your current path?

Blog, Customer-centric, Marketing, Selling / Claude

You’re sitting in your office, staring at the enrollment numbers for the past few years. They’re not going up. In fact, they might be going down. You feel a knot in your stomach. “Can we increase enrollment on our current path?” you wonder. Sound familiar? You’re not alone. Many K-12 private schools find themselves in this predicament. The first year, you brush it off as an anomaly. By year four, it’s a full-blown crisis. Let’s dive into this enrollment conundrum and find a way out. The Signs of Stagnation: 1. Employee salaries are stagnant or declining. 2. Deferred maintenance is piling up. 3. The school’s appearance is deteriorating. 4. There’s a nagging feeling that educational quality is slipping. 5. Satisfaction surveys are good, but not great for your tuition price. 6. Whispers about the admissions office’s performance are circulating. 7. The advancement office can’t raise enough to cover lost tuition revenue. Does this sound like your school? If so, it’s time for a wake-up call. The Financial Reality Check: Pull out your budget from five years ago. Compare it to now. How much has your net tuition revenue changed? Hundreds of thousands? Millions? That’s money not going into your programs, your staff, or your students. The Tactical Trap: Maybe you’ve tried some quick fixes. A regional conference here, some merit funds there. But full-pay numbers keep declining, and now everyone wants a scholarship. It’s a vicious cycle. Breaking Free: Here’s the truth: You can’t let this stifle you. Your school has a mission to achieve. So how do you break free? 1. Ask the Right Questions:Start with your loyal full-pay parents. What are you doing right? Why is it worth the cost to them? These insights are gold. 2. Build from Strength:There are other parents out there like your loyal ones. Find them. Attract them. They’re the key to your growth. 3. Take Action, One Step at a Time: Stop asking, “Can we increase enrollment on our current path?” Start asking, “What’s our next move to make a difference?” 4. Embrace the Challenge: Yes, your tuition is outpacing cost-of-living increases. That’s your reality. Now, how can you provide value that matches? 5. You have to have resources. If you can’t get the resources, you are not going to make progress. Who needs to be convinced? Who can ally with you? 6. Start with this ebook to gain ideas and move ahead. The Path Forward: Remember, I’ve been through 29 admission seasons as a director. Every year, I ask myself the same question you’re asking now. But I refused to let it paralyze me. You shouldn’t either. Your school’s future isn’t set in stone. It’s shaped by the actions you take today. So take that first step. Then the next. Before you know it, you’ll be blazing a new path to enrollment success. Are you ready to break free from the enrollment conundrum? The only thing holding you back is the willingness to try something new. Your school’s mission is counting on you. Don’t let it down.

Can you increase enrollment on your current path? Read More »

Full-pay Families: How to Communicate Their Importance to Employees

Blog, Faculty, Full-pay Families, Marketing / Claude

As enrollment management professionals and marketing experts, one of the critical conversations you must navigate is about full-pay families. These families are not just another segment of your market; they are pivotal to the financial health and overall success of your institution. Let’s delve into why this group is essential and how to effectively communicate their importance to employees, senior leadership, and trustees. The Core of the Conversation: Why Full-Pay Families Matter When addressing your school’s employees and trustees, it’s vital to highlight why full-pay families are integral. These families significantly contribute to the quality of your programs, the student body, and, crucially, the financial stability of your institution. Without their full-pay tuition, their donations, and their affluence, school will be hard strapped to achieve their missions. Here’s how to frame your discussions: Set the Stage with Leadership: Secure time with your head of school to present to faculty, staff, and administrators. Use this platform to underscore the significance of full-pay families. Explain how their contributions are directly linked to the quality and continuity of school programs and salaries. Illustrate Financial Impacts: Partner with your chief financial officer to create compelling visual aids. These should compare scenarios with robust full-pay enrollment against those without. Highlight the tangible effects on programming and staff compensation. Forecast Tuition Trends: Present a projected tuition increase over the next decade. Most employees may not fully grasp the future financial landscape, and a bit of “sticker shock” can be a powerful motivator. This helps them empathize with the challenges faced in attracting full-pay families. Share the Hard Numbers: Be transparent with enrollment data. For instance, if you need to fill 35 full-pay spaces and have 75 applicants, make it clear that not all applicants are full-pay. Emphasize the gap and the difficulty in meeting enrollment goals with qualified full-pay students. Focus Trustees on Full-Pay Metrics: When engaging with trustees, keep their attention on the full-pay figures. If they get too fixated on overall numbers, they might overlook the specific challenges you face. Make sure they understand the necessity of targeted marketing initiatives. Address Misconceptions: Trustees often perceive enrollment issues as purely sales problems. Show them your strategic approach and how it aligns with attracting full-pay families. Demonstrate your understanding of the market and your comprehensive plan to reach your targets. Present a Financially Driven Plan: Have a well-thought-out plan ready. Show how additional funding can enhance recruitment efforts and what specific steps you would take with more resources. This preparation can significantly boost their confidence in your strategy. Highlight Consumer Satisfaction Data: Use data from full-pay families to showcase satisfaction levels. This keeps the focus on your primary target group and reinforces the importance of their continued support. Maintain Regular Updates: Don’t let this be a one-time conversation. Schedule periodic updates to share progress, address challenges, and highlight success stories of full-pay students. Continuous communication fosters a deeper understanding and ongoing support. Changing the Culture Remember, full-pay families are the lifeblood of most private schools. Their support is crucial in achieving your mission and maintaining the financial health necessary to sustain your institution. By strategically communicating their importance, you can align your school community towards a common goal—ensuring the long-term success and stability of your school.

Full-pay Families: How to Communicate Their Importance to Employees Read More »